The safety and security of our guests, artist, volunteers, and staff is paramount at any Westmoreland Cultural Trust venue or property. Please review the following policies and procedures to ensure a comfortable and enjoyable experience.
All patrons and their belongings are subject to search upon entering our facilities. Any person refusing such screening may be denied entry into the venue without refund.
TIPS FOR ENTRY
ARRIVE EARLY
FOLLOW STAFF DIRECTIVES
TRAVEL LIGHT
NO RE-ENTRY
Once guests have passed the security screening and ticket check for entry into the venue, they are not permitted to exit and re-enter for any reason.
PROHIBITED ITEMS
The following is a list of outside items which are prohibited on Westmoreland Cultural Trust owned and/or operated properties. This list is not all inclusive and is subject to change at any time with or without notice. All prohibited items should be left at home or secured within vehicles. Unattended items will be discarded and are not the responsibility of any representative of Westmoreland Cultural Trust.
- Weapons of any kind or facsimiles of weapons, including firearms, pellet guns, stun guns, martial arts weapons, pepper spray, pocket/utility knives, or cutting instruments
(While WCT respects guests’ constitutional right to bear arms, we ask that guests respect WCT’s right to restrict the presence of weapons on WCT properties.) - Flammable liquids
- Fireworks, pyrotechnics, flares, or incendiary devices
- Glass, metal, or plastic containers of any kind, including cans, bottles, and flasks (with the exception of empty The Palace Theatre souvenir cups)
- Outside food or beverage, including alcohol
- Oversized bags that exceed 16”x16”x8”
- Laser pointers
- Audio or video recording devices
- Professional cameras, including those with detachable lenses
- Laptops/tablets
- Signs, flags, banners
- Helium balloons
- Masks (with the exception of medical use)
- Jewelry that could be used as a weapon, including heavy chains and studded bracelets
- Pets (with the exception of vested and leashed service animals); not to include comfort animals
- Unapproved pamphlets, handouts, or advertisements
GUEST CODE OF CONDUCT
- Guests will be treated in a consistent , professional, and courteous manner by all theatre personnel.
- Guests can feel comfortable reporting inappropriate behavior to an usher, house manager, or security officer.
- Guests will comply with requests from venue staff and security regarding facility operations and emergency response procedures.
- Guests will sit only in their ticketed seats and will show their tickets when requested.
- Guests will consume alcoholic beverages in a responsible manner and in compliance with the law.
- Guests will wear a shirt, shoes, and lower garments at all times.
- Guests who engage in fighting, throwing objects, using foul/abusive language or gestures, attempting to enter restricted areas, or other behavior detrimental to the experience of other guests will be immediately ejected from the venue, without refund, and may be subject to police action for these violations.
- Guests will not interfere with the event or performers in any way.
- Guests will not smoke or use tobacco-related products anywhere inside the theatre at any time. (Designated smoking/vaping area is provided adjacent to The Palace Theatre’s Megan’s Suite.)
- Guests will not attempt to enter the theatre without a ticket or appropriate credential, and will only enter and exit via the main entrance.
*Your ticket is a revocable license exclusively valid for the event listed on the ticket and is subject to the full terms and conditions located here. Theatre management reserves the right to revoke this license without refund for non-compliance with any Westmoreland Cultural Trust terms or policies. Theatre staff may intervene where necessary to ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest volunteer, staff member, or security guard. Guests who choose not to adhere to these provisions may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest and prosecution.